BFC Open Position:

Customer Support Specialist

Job Title: Customer Support Specialist – US Remote
‍Location: US Remote

‍Job Description: 
BFC Software is looking for a Technical Support Specialist to join our Support team. As a Technical Support Specialist, you will develop deep knowledge of BFC’s Warehouse Management Software applications and interact with BFC clients and their end-users to ensure technical issues and questions are resolved quickly and efficiently. You are ready to provide a best-in-class support experience, and you recognize that this role significantly impacts BFC clients, their trust in our service, and ultimately client satisfaction and retention.

‍What you'll do...
- Provide exceptional customer support experience (via email and phone) by combining empathy, knowledge, and thoughtful responses
- Triage, research, and understand the causes, impact, and priority of incoming issues
- Develop an expertise in how our customers operate and use our software to efficiently provide support and anticipate future questions
- Recommend or write documentation to train our users and new team members
- Participate in weekend on-call rotation

‍What you bring...
- 2+ years technical support or customer service experience
- History of high performance and are known among your peers as the go-to person for help
- Crave knowledge and have a desire to teach others what you know
- Organized and detail-oriented
- Strong written and verbal communication skills with the ability to translate technical concepts to a non-technical audience
- Experience with a modern tech-stack including, Zendesk, Jira, Slack, Zoom, PagerDuty, and NewRelic

‍Bonus Points:
- Experience with web troubleshooting (i.e. capturing network traces, extracting a .HAR file), log files, Saas applications and platforms, API interfaces, and FTP troubleshooting
- Knowledge of warehouse systems, how they operate, and the challenges they face

‍Who is BFC Software?
‍BFC Software is the only Warehouse Management System crafted specifically for food distributors. With over two decades of dedicated service, our systems enhance the operational efficiency, labor productivity, and regulatory compliance of food distribution warehouses. BFC Software isn’t just about providing tools; it's about delivering a comprehensive, tailor-made solution that turns complex warehouse operations into streamlined processes. As the trusted partner of choice for the food distribution industry, BFC Software commits to turning the challenges of warehouse management into opportunities for growth and efficiency, ensuring that our customers not only meet but exceed industry standards.
‍
‍What we offer:
‍ - Competitive Salary
- Remote Work
- 401(k)
- Unlimited PTO
- Full Benefits: Medical, Dental, and Vision Insurance

Please submit all inquiries and applications to: